Shipments and returns

Shipping

We ship with Canada Post (regular mail) on the day of your order or the next day. We have a $5.99 flat shipping rate ($9.99 to the USA) and orders over $100 we ship for free (only in Canada). Delivery can be expected within two to nine days. Do you need it faster? Contact Marcia at info@x-eau.ca for Canada Post Priority Mail or Xpresspost rates.

Swimsuits can also be picked at the Rainbow Road Pool on Salt Spring Island. Contact Marcia at info@x-eau.ca for more information. 

Returning your order

If you are not completely satisfied with your purchase, please contact us at info@x-eau.ca. We will send you instructions on how to return the package. 

We are happy to give you a refund or exchange the product within 21 days of shipping date. Swimsuits must be unused, unwashed and be in the original state with tags and hygiene sticker in place. Please keep your underwear on when you trying on swimsuits.  

We are a small company so please note that the costs for returning or exchanging are for the buyer. If you want to exchange your swimsuit for a different size, please return the swimsuit and we will send the right size to you.

All sale items are final sale. 

To avoid unnecessary returns; if you have any doubt on which size or model to choose, please contact us at info@x-eau.ca. Over the years we gained a lot of experience in sizing and we are very willing to help you.